Terrie Steggles, administration and front of school
"In the morning I'm at the front gate, seeing the children into the school. During the day, I greet parents and visitors, and deal with deliveries.
"A big part of my job is attendance. If a child isn’t in school I have to ring the parents to find out why. Then if I think their reason isn't genuine, or that the kid's been off for too long, I knock at their door.
"Recently a girl was off after an appendix operation. She'd been away for two and a half weeks. But then one day I saw her on her bike at the shops. I thought she was supposed to be recovering.
"So I rang her parents, spoke to her mother and put her straight. The girl was in the next day.
"I pressure parents because children should be in school. Attendance has picked up pretty well, because with me parents know they won't get away with it.
"I also do the dinner register, help with photocopying; I'm responsible for first aid. And I provide the positive handling when it's necessary.
"I've been here for 20 years. The school wouldn't run without the support staff. The teachers could not do their job.
"For example the class TAs are really important to the teachers. If they were not there, the teachers would have a nightmare. And they always appreciate that – there's a mutual respect."